Do daily water changes and vacuum the tank bottom of waste and uneaten food.ĥ. Frozen Brine Shrimp is an excellent first choice.Ĥ. You can give them their first feeding after few hours if they don’t seem stressed. It can take new fish from 24 hours to few days to adjust to their new environment and up to a week before they ultimately settle in, so be patient. We recommended to keep tank light off for 24 hours.ģ. Turn the QT/Holding tank light off and place the closed bags into the aquarium and float for approximately 30 minutes for the temperature to be adjusted.Ģ. To help your new Discus acclaimate after they arrive.ġ. QT/Holding Tank light should not be too bright. If the water current is too strong from the filter it can cause stress to the discus). (Please note: Discus prefer a calm environment. Low Flow Filter that has mechanical and biological filtration. The stress from shipping, new environment, and territorial aggression can be overwhelming for the new discus to handle all at once - that is why it's essential to ensure all newly discus have fully recuperated from shipping and that they’re eating aggressively before adding them to the main display tank.Ī constant small amount of air bubbles running (please note, too much surface agitation from too many air bubbles can cause stress to discus). New discus can also face territorial aggression initially from discus you may already have in the tank. It will also give them time to recuperate after their travel and enable the fish to get used to you and their new environment. The purpose of this is it allows you to inspect your new discus and to be sure that they are healthy. Whenever you get new discus fish, it’s always a good idea to quarantine them before adding them into your main display tank. We reserve the right to postpone shipping in cases of extreme weather conditions! (We may also require you to take pictures of the deceased fish out of the bag.
You must provide a picture or video of the deceased fish in the original, sealed bag. (Phone call is the preferred method of contact in this situation). You must notify us of the problem within one hour of receiving the shipment. You must be available to receive the fish when delivered.Ģ. We have no issue reimbursing the total amount, including shipping, as long as the following conditions are present:ġ. Of course, we don’t feel that’s right! It’s not the customer’s fault if the fish somehow die before reaching their new home. Other sellers will only reimburse for the fish but not the shipping charge. We are highly confident with our shipping method and know that the fish will arrive in good condition. If any reason, the fish is dead upon arrival, we will reimburse the total cost of the fish, including shipping charge.
We here at Exotic Discus have 100% live arrival guarantee. All shipping is via FedEx or UPS overnight - arriving next day at or before 10:30 am (some rural areas may take up to noon delivery time).
You can let us know by using ADD NOTE TO SELLER on the shopping cart page before checkout. Please let us know when you'd like to receive your order.
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